FAQ

Game Top Up is a service for purchasing items, diamonds, coins, or other virtual currencies for various popular games with fast and secure processing.

Simply select your desired game, choose the item or nominal available, enter your game ID, then make payment. Orders will be processed automatically or through admin according to the selected method.

The security and confidentiality of customer data is our top priority. We use encrypted systems and only process data necessary to complete your order.

Serbagame customer service is available daily from 09:00–23:00 WIB. Orders received outside operating hours will be processed during the next operating hours.

Processing time varies depending on the product type and selected method. For automatic top up, orders are usually completed within 1-5 minutes. For other methods, processing time may vary depending on the queue.

Yes. Serbagame serves customers from Indonesia and various other countries with various payment methods.

Serbagame provides various payment methods including bank transfers, e-wallets (OVO, DANA, GoPay, LinkAja), and international payments as available.

Make sure all data is correct before making payment. For transactions that have been successfully processed to the wrong ID due to customer error, orders cannot be cancelled or refunded.

Digital products that have been successfully delivered according to the order cannot be cancelled or returned. If payment has been successful but the order cannot be processed, Serbagame admin will conduct a review and provide a resolution according to the transaction conditions.

Prices may change following product prices, availability, currency exchange rates, and service conditions. Serbagame strives to provide competitive prices without compromising service quality.

Contact Serbagame admin via WhatsApp (0899-6770-216) or email admin@serbagame.id with your order number and issue details so we can conduct an investigation.